Privacy Policy
At Avelline Maison, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit or use avellinemaison.com, why we collect it, how it may be used, and what rights you have regarding your personal data.
1. DATA CONTROLLER AND GENERAL INFORMATION
1.1 Who We Are
The entity responsible for processing your personal data in connection with this website is:
Avelline Maison
Website: avellinemaison.com
Email: info@avellinemaison.com
For the purposes of the General Data Protection Regulation ("GDPR"), the data controller is the person or legal entity that determines how and why personal data is processed.
1.2 Website Security
For security purposes and to protect confidential information transmitted through our website, including orders, payment-related information, and customer inquiries, we use SSL/TLS encryption where appropriate.
An encrypted connection can generally be identified by "https://" appearing in your browser's address bar together with a lock symbol.
We do not use automated decision-making or profiling that produces legal effects or otherwise significantly affects you within the meaning of Article 22 GDPR.
2. INFORMATION COLLECTED WHEN YOU VISIT OUR WEBSITE
You can browse our website without directly providing personal information.
When you visit avellinemaison.com, your browser may automatically send certain technical information to our server. This information can include:
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The page or URL you accessed
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The date and time of your visit
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The amount of data transferred
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The website or source that referred you to our website
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Your browser type and version
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Your operating system
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Your IP address, where applicable
This information is primarily used to ensure that our website functions properly, remains secure, and can be improved.
Where applicable, processing may be based on Article 6(1)(f) GDPR, as we have a legitimate interest in maintaining the security, reliability, and performance of our website.
We generally do not use this technical information for unrelated purposes. However, server information may be reviewed if there are reasonable grounds to suspect misuse, fraud, security incidents, or other unlawful activity.
3. COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies to improve your browsing experience and provide certain website functions.
Cookies are small files that are placed on your device when you visit a website.
Some cookies are temporary and disappear once you close your browser. Others remain on your device for a certain period of time and may recognize your browser when you return to our website.
Depending on their purpose, cookies may collect information such as browser details, device information, approximate location information, IP addresses, and information about how you interact with our website.
Certain cookies are essential for the website to operate correctly. For example, they may be necessary for shopping cart functionality, checkout processes, security, or remembering your preferences.
Other cookies may be used for analytics, advertising, personalization, or marketing purposes.
Where cookies involve the processing of personal information, the applicable legal basis may be Article 6(1)(b) GDPR where the processing is necessary to provide a service you requested, Article 6(1)(f) GDPR where we have a legitimate interest, or Article 6(1)(a) GDPR where your consent is required.
When you first visit our website, you may be presented with a cookie banner that allows you to choose which non-essential cookies you wish to accept.
You can change or withdraw your cookie preferences where applicable. You can also control cookies through your browser settings.
Please be aware that disabling certain cookies may affect the availability or functionality of parts of our website.
4. WHEN YOU CONTACT US
If you contact us by email, through a contact form, or through another communication method provided on our website, we may collect the information you provide.
Depending on the nature of your inquiry, this may include your name, email address, order information, and the contents of your message.
We use this information to respond to your request, provide customer service, resolve issues, and handle any related administrative matters.
Where appropriate, processing may be based on Article 6(1)(f) GDPR because we have a legitimate interest in responding to customer inquiries. If your request relates to entering into or performing a contract, Article 6(1)(b) GDPR may also apply.
We retain this information only for as long as necessary to handle your request and comply with any applicable legal obligations.
5. CUSTOMER ACCOUNTS AND CONTRACT PROCESSING
If you create a customer account or provide personal information in connection with an order, we process the information required to establish and perform the contractual relationship with you.
The information collected may include your name, billing address, delivery address, contact details, order information, and other information necessary to process your purchase.
The exact information requested will depend on the relevant form or checkout process.
The legal basis for processing information necessary to perform a contract is generally Article 6(1)(b) GDPR.
You may request the deletion of your customer account by contacting us at info@avellinemaison.com.
After an order or contractual relationship has been completed, your information may be retained for the period required by applicable tax, accounting, commercial, or other legal requirements.
Once the applicable retention period has expired, information will generally be deleted unless there is another lawful reason for retaining it.
6. MARKETING AND PROMOTIONAL COMMUNICATIONS
6.1 Newsletter Subscriptions
If you choose to subscribe to our newsletter, we will use your email address to send you updates, promotions, product information, and other marketing communications from Avelline Maison.
Your email address is required in order to receive the newsletter. Any additional information you choose to provide may be used to personalize our communications.
Where required, we use a double opt-in process. After subscribing, you may receive a confirmation email asking you to confirm your subscription.
Your subscription will only become active once you have completed the confirmation process.
Where processing is based on consent, the legal basis is Article 6(1)(a) GDPR.
We may record information such as the date, time, and IP address associated with your subscription to document consent and protect against misuse.
You can unsubscribe from our newsletter at any time by using the unsubscribe link included in our emails or by contacting us at:
After unsubscribing, your email address will be removed from our marketing list unless we have another lawful basis for retaining or using it.
6.2 Marketing to Existing Customers
If you have purchased products from us and provided your email address during the purchase process, we may contact you about similar products or services where permitted by applicable law.
Where applicable, this processing may be based on our legitimate interest in direct marketing under Article 6(1)(f) GDPR.
You can object to this type of marketing at any time. Every marketing email will provide an appropriate way to unsubscribe or object.
Once you object, we will stop sending you such marketing communications, subject to any legal requirements that may apply.
7. PROCESSING ORDERS AND DELIVERY
When you place an order with Avelline Maison, we process the personal information necessary to complete and deliver your purchase.
This may include your name, billing information, shipping address, contact information, order details, and payment-related information.
Where necessary, we may provide relevant information to shipping companies or other service providers involved in delivering your order.
Payment information may also be shared with the payment provider selected during checkout where this is necessary to complete the transaction.
The legal basis for processing information necessary to fulfill an order is generally Article 6(1)(b) GDPR.
7.1 PayPal
If you choose PayPal as your payment method, the information required to process your payment may be transferred to PayPal.
Depending on the payment method selected, this may include payment information and other details necessary to verify and process the transaction.
PayPal may independently process your personal information in accordance with its own privacy policy and applicable legal requirements.
For certain payment methods, PayPal may also perform fraud prevention or creditworthiness checks where legally permitted.
7.2 SOFORT / Klarna
If SOFORT is selected as a payment option, payment processing may be handled by the relevant Klarna Group entity or another payment service provider responsible for the transaction.
Information relating to your order and the payment may be shared with the provider to the extent necessary to process your payment.
The processing required to complete your payment is generally based on Article 6(1)(b) GDPR.
Please refer to the applicable payment provider's privacy policy for additional information about how your information is handled.
8. ORDER REVIEW REMINDERS
If you have provided the required consent, we may use your email address to send you a one-time reminder asking you to leave a review of your purchase.
This may be done using the review system connected to our store.
Where consent is the legal basis, processing is carried out under Article 6(1)(a) GDPR.
You may withdraw your consent at any time by contacting us at:
9. SOCIAL MEDIA
Our website may contain links, buttons, or other integrations that allow you to interact with social media platforms.
9.1 Facebook / Meta
Our website may contain links or social media features connected to Facebook, which is operated by Meta Platforms, Inc.
Where these features are implemented in a privacy-friendly manner, simply visiting a page containing a link may not automatically establish a connection with Facebook.
If you click on a social media link or interact with a social media feature, the relevant provider may collect information about your visit and interaction.
Any further processing by Meta is governed by Meta's own privacy practices and policies.
9.2 Google Services
Google+ has been discontinued. If our website contains current Google services or integrations, the relevant Google service may process information in accordance with its applicable privacy policy.
Any current Google integration used by our website will be subject to the applicable cookie and consent settings.
9.3 Instagram
Our website may contain links or features connected to Instagram, which is operated by Meta Platforms, Inc.
Depending on how the feature is implemented, interacting with an Instagram link or feature may result in information being transmitted to Instagram or Meta.
We recommend reviewing Instagram's and Meta's applicable privacy information to understand how they process personal data.
10. ONLINE ADVERTISING
10.1 Google Advertising Technologies
We may use Google advertising technologies to promote our products, measure advertising performance, and provide advertisements that may be more relevant to visitors.
These technologies can involve cookies or similar identifiers.
Depending on the service and applicable legal requirements, advertising technologies may only be activated after you provide the necessary consent.
When activated, Google may receive information relating to your interaction with our website and advertisements.
If you are signed in to a Google account, Google may potentially associate certain information with your account according to its own privacy practices.
You can manage your Google advertising preferences through Google's available settings and control non-essential cookies through our cookie consent system.
10.2 Google Ads Conversion Tracking
Our website may use Google Ads conversion tracking to measure whether advertising campaigns lead to certain actions, such as purchases or other interactions.
When you interact with a Google advertisement, a cookie or similar technology may be placed on your device. If you subsequently complete a relevant action on our website, this may be recorded as a conversion.
This information helps us understand the effectiveness of our advertising campaigns and improve our marketing efforts.
Where consent is legally required, this processing will only take place after obtaining your consent under Article 6(1)(a) GDPR.
You can manage your preferences through our cookie consent tool and your browser settings.
11. WEBSITE ANALYTICS
Google Analytics
We may use Google Analytics to understand how visitors interact with our website and to improve our online store.
Google Analytics may use cookies and similar technologies to collect information about website usage, such as pages viewed, interactions, approximate location, device information, and other technical data.
Where applicable, IP anonymization or similar privacy measures may be used.
The information collected may be processed by Google to provide analytical reports and related services.
Where required by applicable law, Google Analytics will only be activated after you have provided the necessary consent.
You can withdraw or change your consent through our cookie settings. You can also manage cookies through your browser.
12. REMARKETING AND TARGETED ADVERTISING
Meta Pixel
Our website may use the Meta Pixel or comparable Meta advertising technology.
If you provide the required consent, the technology may allow us to understand how visitors interact with our website after viewing or engaging with advertisements.
This information can help us measure advertising performance, create relevant audiences, and improve future advertising campaigns.
The data may also be processed by Meta and associated with information held by Meta in accordance with its own policies.
Where consent is required, these activities are carried out only after receiving your consent under Article 6(1)(a) GDPR.
You can manage your cookie choices through our cookie consent settings and may also manage advertising preferences through Meta's own settings.
Google Ads Remarketing
We may use Google Ads remarketing to show advertisements to visitors who have previously interacted with our website.
Google may use cookies or similar technologies to recognize visitors and display relevant advertising on Google services or participating third-party websites.
Where required, this technology will only be activated after you have provided the appropriate consent.
You can manage your advertising and cookie preferences through our cookie settings, your browser, and Google's available advertising settings.
13. YOUR DATA PROTECTION RIGHTS
Under the GDPR and other applicable data protection legislation, you may have a number of rights concerning your personal information.
13.1 Right of Access
Under Article 15 GDPR, you may request confirmation as to whether we process your personal data and, where applicable, request access to that information and additional details concerning its processing.
13.2 Right to Rectification
Under Article 16 GDPR, you may ask us to correct personal information that is inaccurate or complete information that is incomplete.
13.3 Right to Erasure
Under Article 17 GDPR, you may request that your personal data be deleted where the applicable legal requirements are satisfied.
This right is subject to certain exceptions, including circumstances where we are legally required to retain information.
13.4 Right to Restriction
Under Article 18 GDPR, you may request that we restrict the processing of your personal data in circumstances specified by the GDPR.
13.5 Right to Notification
Where required by Article 19 GDPR, we will inform relevant recipients of your personal information about any correction, deletion, or restriction of processing.
13.6 Right to Data Portability
Under Article 20 GDPR, you may have the right to receive certain personal information you have provided to us in a structured, commonly used, and machine-readable format.
Where technically feasible and legally required, you may also request that this information be transmitted to another controller.
13.7 Right to Withdraw Consent
Where we process your information based on consent, you may withdraw your consent at any time.
Withdrawal only applies to future processing and does not affect the lawfulness of processing that took place before consent was withdrawn.
13.8 Right to Lodge a Complaint
If you believe that your personal information has been processed unlawfully or that your rights under data protection law have been violated, you may have the right to submit a complaint to the competent data protection supervisory authority.
14. RIGHT TO OBJECT
Where we process your personal data on the basis of our legitimate interests under Article 6(1)(f) GDPR, you may object to such processing for reasons relating to your particular circumstances.
After receiving an objection, we will stop processing the relevant information unless we can demonstrate overriding legitimate grounds or the processing is necessary for the establishment, exercise, or defense of legal claims.
Where your personal data is used for direct marketing, you have the right to object to this processing at any time.
If you object to direct marketing, we will stop using your personal information for these purposes.
15. HOW LONG WE KEEP PERSONAL DATA
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy or as required by applicable law.
The exact retention period depends on the type of information and the reason why it was collected.
Certain information may need to be retained for longer periods because of tax, accounting, commercial, legal, fraud prevention, or other statutory requirements.
Once there is no longer a legitimate or legal reason to retain the information, it will generally be securely deleted or anonymized.
CONTACT
If you have questions about this Privacy Policy, our privacy practices, or the way we handle your personal information, you can contact Avelline Maison using the details below:
Avelline Maison
Website: avellinemaison.com
Email: info@avellinemaison.com