Return Policy

Order Confirmation & Acceptance of This Policy

By placing an order through Avelline Maison, you confirm that you have reviewed, understood, and accepted the terms of this Return & Refund Policy.

By completing your purchase, you acknowledge that:

  • You have read and accepted our return requirements and applicable deadlines.

  • You agree to follow the return procedure described below.

  • If a payment dispute or chargeback is submitted, we may use this policy together with relevant order information and customer communications as supporting documentation.

Returns

If you are not completely satisfied with your purchase, you may request a return within 30 days from the date your order was delivered, provided that the item meets all of our return requirements.

Return Requirements

To qualify for a return:

  • The product must be unused, unworn, and unwashed.

  • The item must be returned in its original condition and, where possible, in its original packaging.

  • The product may only have been handled or inspected to the extent reasonably necessary to determine its condition and suitability.

  • The customer is responsible for all return shipping and handling expenses unless otherwise required by applicable law.

Once your returned package has been received, we aim to process the return within 7 business days.

Avelline Maison reserves the right to decline a return if the item has been misused, excessively worn, altered, damaged through customer use, or otherwise returned in a condition that does not meet the requirements above.

How to Request a Return

If you would like to return an item, please follow these steps:

  1. Contact us at info@avellinemaison.com within 30 days of receiving your order.

  2. Include the following information in your email:

    • Your order number

    • The reason you would like to return the item

    • Photos of the product if it is damaged or defective

    • Your full name and shipping address

  3. Wait until our customer support team provides you with the appropriate return instructions.

  4. Do not ship your order back without receiving return instructions from us first. Packages sent without prior authorization may not be accepted.

We strongly recommend choosing a shipping method that includes tracking. Please keep your shipping receipt and tracking information until your return has been completely processed.

Defective or Damaged Products

If your order arrives damaged, defective, or with another product-related issue, please contact us within 2 days of delivery at info@avellinemaison.com.

Please provide:

  • Your order number

  • A short explanation of the problem

  • Clear photographs or, where useful, a short video showing the issue

Once we have reviewed the information, we may offer a replacement depending on the circumstances and product availability.

For certain defective products, we may determine that returning the item is unnecessary.

Approved replacement orders are generally processed within 7–14 business days, depending on availability and the circumstances of the case.

Lost, Missing, or Unclaimed Packages

If your package appears to have been lost during transportation, please contact our customer support team and provide your order number and available tracking information.

We will assist you with the appropriate next steps and, where the carrier confirms that the shipment has been lost, we may arrange a replacement or refund depending on the circumstances.

If a package is refused upon delivery, remains unclaimed, or is returned because an incorrect or incomplete delivery address was provided, a $35 CAD deduction may be made from the applicable refund to cover administrative and shipping-related costs.

Order Cancellations & Right of Withdrawal

You may request cancellation of your order within 30 days of receiving the order, subject to applicable consumer protection laws.

Because our order fulfillment process may be automated, we cannot guarantee that an order can be cancelled once it has entered the shipping process.

If your order has already been dispatched, you may request a return after delivery by following the return procedure outlined in this policy.

If you wish to cancel an order before it has been shipped, please contact us as soon as possible at info@avellinemaison.com and clearly state that you wish to cancel your order.

Unless applicable law requires otherwise, the customer is responsible for the costs associated with returning an order.

Chargebacks & Payment Disputes

If you experience a problem with your order, we encourage you to contact Avelline Maison before initiating a chargeback or payment dispute. Our customer support team will make reasonable efforts to investigate and resolve the issue.

If a chargeback or payment dispute is submitted, we may provide the relevant payment institution or financial service provider with documentation relating to the transaction.

This may include:

  • Order confirmation and purchase details

  • Shipping and tracking information

  • Relevant email correspondence

  • Photos or other documentation provided during the customer service process

Submitting a chargeback without first contacting us may make it more difficult to resolve the matter efficiently and may affect eligibility for future purchases where permitted by applicable law.

Important Information

Please keep the following points in mind when requesting a return:

  • Approved returns may need to be sent to our designated return facility in Asia. Return shipping costs are the responsibility of the customer unless applicable law states otherwise.

  • Avelline Maison is not responsible for delays caused by shipping carriers, customs procedures, or other circumstances outside our reasonable control.

  • Products that are subject to hygiene considerations must be returned in a clean, unused, and sanitary condition. Items that have been used or returned in an unhygienic condition may not be accepted where legally permitted.

  • Returns are not automatically free of charge. Unless otherwise stated or required by law, the customer is responsible for applicable return shipping and handling costs.

Contact Us

If you have any questions about our Return & Refund Policy, need assistance with a return, or would like clarification regarding your order, please contact our Customer Support Team:

Avelline Maison
Email: info@avellinemaison.com
Website: avellinemaison.com

We will be happy to assist you and help you through the return process.